​Cyndi is the Lead Consultant of Collaborative Consultancy LLP.

​Cyndi Chua
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​With over 15 years in the Hospitality Industry, Cyndi is a seasoned professional with experience in service operations, encompassing Brand & Safety Standards, Training & Development, and the relentless pursuit of Quality & Continuous Improvement. She has a proven track record of success in leading and executing initiatives that improve efficiency, productivity, and guest satisfaction.
Cyndi's passionate spirit shines through her pivotal contributions to transformative endeavors, including spearheading Lean Business transformations, fostering a culture of innovation, and orchestrating intricate Project Management initiatives. Her prowess in the art of effective change management is a testament to her rich experience acquired through a distinguished portfolio of roles within a globally acclaimed hotel chain.
Cyndi is a Gallup-Certified Strengths Coach and has been coaching both individuals as well as teams. She holds a Graduate Certificate in Workplace Learning, WSQ DACE and ACTA qualifications.